Customer Success teams rely on metrics and KPIs to gauge the health of their clients and drive impactful actions. However, health score fatigue is becoming increasingly common, especially when there is a lack of confidence in the connection between specific actions and outcomes. How can we prevent KPI fatigue and be sure metrics truly lead to success?

Join us for a conversation with Matthew Collier, former Chief Customer Officer at Pluralsight. Discover the importance of moving beyond traditional metrics, balancing between customer satisfaction and commercial success, and focusing on key milestones that drive customer objectives.